Shipping policy

FREE TRACKED SHIPPING
All orders to the United States, the United Kingdom and Australia ship free, with tracking and no minimum spend.

WHERE WE SHIP FROM
ReeChow is based in Edinburgh, UK. Your order is packed and shipped directly to you by our fulfilment partners, some of which are overseas. That keeps our prices fair, and it's why delivery takes a little longer than a local shop. Your estimated delivery dates are shown on every product page before you buy.

PROCESSING TIME
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll get a confirmation email when you order, and a shipping email with your tracking number once it's dispatched.

DELIVERY TIMES (after dispatch)
United States: 5–10 business days
United Kingdom: 7–14 business days
Australia: 11–16 business days
Delivery times are estimates, not guarantees, and can be a little longer in December.

CHRISTMAS
Order by 24 November for Christmas delivery to the UK and US, and by 20 November for Australia.

TRACKING
Every order includes tracking. It can take 2–3 days for tracking to show movement while your parcel travels to your local carrier. If it hasn't updated for 7 days, or your order hasn't arrived within the times above, email info@reechowstore.com and we'll sort it out.

WRONG ADDRESS
Please double-check your address at checkout. We can't be responsible for parcels sent to an incorrect address, but if you contact us within 12 hours of ordering, we'll do our best to update it.

LOST OR DAMAGED PARCELS
If your parcel is lost in transit or arrives damaged, contact us with your order number (and a photo if damaged), and we'll send a replacement or a full refund. You won't need to send anything back.

CONTACT
info@reechowstore.com