Frequently Asked Questions

MATERIALS & CRAFTSMANSHIP

What materials are used in Reechow jewelry pieces?
Our collections are crafted using premium, industry-standard jewelry bases. We prioritize tarnish-resistant stainless steel and high-quality brass components finished with a real 14k gold-plating layer to ensure everyday durability and a luxurious, radiant weight.

Are your baroque pearls natural or synthetic?
To offer an upscale, editorial aesthetic without extreme structural fragility or prohibitive price tags, we specialize in high-grade synthetic baroque pearls. These include premium shell-core and resin-molded pearls selected specifically for their rich, deep luster and authentic heft.

Why does my jewelry piece look slightly different from the photo?
We celebrate the organic styling of modern baroque trends. Because irregular shapes are inherently unique, minor variations in shape, texture, and contour ensure your specific accessory is entirely individual to you.

SHIPPING & PROCESSING

Where do your products ship from?
All of our collections are stocked and shipped domestically from secure partner fulfillment warehouses located right here inside the United States, keeping logistics fast and reliable.

How fast is order delivery?
Our US-based facility processes and packs your order within 1 to 3 business days. Once handed over to domestic shipping networks (such as USPS, DHL eCommerce, UPS, or FedEx), standard delivery across the USA takes an average of 2 to 7 business days.

Can I modify or cancel my order after it is placed?
Because our domestic fulfillment system processes order files automatically to ensure fast shipping speeds, we are unable to modify sizes, change addresses, or cancel orders once checkouts are confirmed. 

RETURNS & REFUNDS

What is your return policy for jewelry items?
Due to strict hygiene, quality control, and the curated nature of our supplier network, all jewelry, earrings, and accessory items are designated as final sale. We accept standard returns exclusively on clothing inventory within a strict 7-day window from package delivery.

What happens if my piece arrives broken or damaged?
We stand firmly behind the quality inspection processes of our domestic facility. If a piece arrives damaged or defective from shipping, email clear photos to support@reechowstore.com within 3 days of delivery. We will immediately issue a replacement or store credit.