Refund policy

14-DAY RETURNS
You can return any item within 14 days of receiving it, for any reason.

HOW TO RETURN
Email info@reechowstore.com with your order number before sending anything, so we can match your parcel to your order. Then post it to our UK address:
ReeChow, 24 Sighthill Street, Edinburgh, EH11 4QQ, United Kingdom.
Returns come back to us in Scotland, not to an overseas warehouse.

CONDITION
Items must be unused, unworn and in their original packaging. For hygiene reasons, pierced earrings can only be returned if their protective seal is unbroken (this does not apply if they arrive faulty).

RETURN POSTAGE
Return postage is paid by the customer unless the item is faulty, damaged or not what you ordered. UK customers can use any tracked Royal Mail service. Customers in the US and Australia will need an international tracked service. We can't be responsible for returns lost in transit.

REFUNDS
Once we receive and check your return, we'll refund your original payment method within 14 days. You'll receive an email confirming your refund.

FAULTY, DAMAGED OR WRONG ITEMS
If your item arrives damaged, faulty or isn't what you ordered, email us within 14 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, and you won't need to send the item back.

CANCELLATIONS
To cancel an order before it ships, email us as soon as possible. If it hasn't been dispatched, we'll cancel it and refund you in full.

YOUR LEGAL RIGHTS
This policy does not affect your statutory rights. UK customers have the right to cancel within 14 days of delivery under the Consumer Contracts Regulations 2013.

CONTACT
info@reechowstore.com