Refund policy

At our store, every piece is curated to meet premium quality standards. Due to the intimate and artisanal nature of our collections, all jewelry, accessories, and promotional items are considered final sale. 

We offer a 7-day return window exclusively for clothing items, which must be requested within 7 days of verified package delivery. To be eligible, garments must be unworn, unwashed, and retained in their original packaging with all product SKU tags firmly attached. 

Damages and Product Issues:
Please inspect your order immediately upon delivery. If your jewelry piece arrives damaged, defective, or if you receive the incorrect item, contact our concierge support team within 3 days of delivery with clear photographs of the issue. We will review your claim immediately and issue a complimentary replacement or store credit to rectify any manufacturer defects.